Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket Gift Recipients My Sugarwish shipment is late or hasn't arrived. Can I change my selection after I've already chosen? I never received my Sugarwish email. My gift code isn't working. What do I do? What should I do if my gift arrived damaged or broken? What should I do if I received the wrong item? I got a code for a Sugarwish. Now what?

Can I change my selection after I've already chosen?

Once you've made your selections and your order has been placed, we're not always able to make changes — but it depends on where your order is in the fulfillment process.

Act quickly!

If you just placed your order and need to make a change, submit a ticket or click the chat icon right away with your order number and what you'd like to change. Our Happiness Squad will do their best to accommodate your request before your order is processed.

If your order is already in progress

Once an order has moved into fulfillment, we may not be able to modify it. In that case, if something isn't right when it arrives, we're still here to help — reach out and we'll make it right.