Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket Gift Recipients My Sugarwish shipment is late or hasn't arrived. Can I change my selection after I've already chosen? I never received my Sugarwish email. My gift code isn't working. What do I do? What should I do if my gift arrived damaged or broken? What should I do if I received the wrong item? I got a code for a Sugarwish. Now what?

I never received my Sugarwish email.

If you were told a Sugarwish is on its way but haven't seen it in your inbox, here are a few things to check:

  1. Check your spam or junk folder. Sugarwish emails occasionally get filtered. Search for an email from info@sugarwish.com.

  2. Check your promotions or other tabs if you use Gmail — it may have landed there instead of your main inbox.

  3. Confirm the sender used the right email address. Ask the person who sent your gift to verify the email address they used. A small typo could have sent it elsewhere.

  4. Allow a little extra time. eCards are usually delivered instantly, but occasional delays of a few minutes can occur.

If you've checked all of the above and still can't find it, our Happiness Squad can help locate your gift and resend it. Submit a ticket or click the chat icon with your name and the name of the person who sent the gift, and we'll track it down!