Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket $10 Credit for World Gratitude Day My Sugarwish shipment is late or hasn't arrived. Can I change my selection after I've already chosen? I never received my Sugarwish email. My gift code isn't working. What do I do? Hot Sauce Popcorn Candy & Snacks Bakery & Cafe What should I do if my gift never arrived? What should I do if my gift arrived damaged or broken? What should I do if I received the wrong item? How do I check my order status or track my order? Gift Cards What is Sugarwish Premium? Can I upload my recipient list all at once? Customizing Your eCard & Box Card Design What are WishLinks? How to Add and Save Contacts for Future Gifting How to Send a Sugarwish Using the Gift Genie I got a code for a Sugarwish. Now what? Sustainability: Sugarwish and Our Vendors Dog Treats & Swag Gourmet Goods & Spa Cocktail Mixers Wine & Wine Tastings Can I see the ingredients? Do you have seasonal and chocolate options? What is the cost of shipping a Sugarwish gift? Can I change the shipping address on my order? Do you have expedited shipping options? High Temperatures and Meltable Items How long does it take to ship? Where can I ship a Sugarwish gift? How do I use a promo code on my purchase? Why didn't I need to enter a shipping address when sending a Sugarwish eCard? What if my recipient does not redeem their gift? Can I resend my recipient's eCard? Can I edit the eCard's send date? Can I make changes to my recipient's eCard? Can I change my recipient's email or phone number? Can I send a Sugarwish via SMS/Text Message? Can I send a gift anonymously? Can I tell if my Sugarwish eCard has been used? I lost my receipt. Where can I find it? What are your payment options? Can I schedule my gift to send in the future? How to Update Your Sugarwish Account Email Address Can I update the payment method on my recent order? Adding and Managing Users Adding a Survey to Your Sugarwish Gift Does Sugarwish have a referral program? API Integration with Sugarwish Saving Favorites Make Your Recipient's Selections with Pre-Picks Bulk and Volume Discounts Do you have custom branding options? Corporate Account Full Walkthrough What is your phone number? Customer Service Contact Hours Do Sugarwish eCards expire? Does Sugarwish have an affiliate program? Does Sugarwish accept donation requests? How to Reset Your Sugarwish Account Password Sugarwish and Security Compliance Cancellation and Refund Policy Make-A-Wish® Partnership

I never received my Sugarwish email.

If you were told a Sugarwish is on its way but haven't seen it in your inbox, here are a few things to check:

  1. Check your spam or junk folder. Sugarwish emails occasionally get filtered. Search for an email from info@sugarwish.com.

  2. Check your promotions or other tabs if you use Gmail — it may have landed there instead of your main inbox.

  3. Confirm the sender used the right email address. Ask the person who sent your gift to verify the email address they used. A small typo could have sent it elsewhere.

  4. Allow a little extra time. eCards are usually delivered instantly, but occasional delays of a few minutes can occur.

If you've checked all of the above and still can't find it, our Happiness Squad can help locate your gift and resend it. Submit a ticket or click the chat icon with your name and the name of the person who sent the gift, and we'll track it down!