Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket Gift Recipients My Sugarwish shipment is late or hasn't arrived. Can I change my selection after I've already chosen? I never received my Sugarwish email. My gift code isn't working. What do I do? What should I do if my gift arrived damaged or broken? What should I do if I received the wrong item? I got a code for a Sugarwish. Now what?

What should I do if my gift arrived damaged or broken?

We're so sorry your gift didn't arrive in perfect condition! Please reach out and we'll take care of it.

Contact Our Happiness Squad

Please submit a ticket or click the chat icon and include the following:

  • Your order number
  • A description of the damage
  • Photos of the damaged item(s) and packaging (very helpful for us to resolve this quickly!)

Our team will review and follow up with you as quickly as possible to resolve the issue.