Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket Gift Recipients My Sugarwish shipment is late or hasn't arrived. Can I change my selection after I've already chosen? I never received my Sugarwish email. My gift code isn't working. What do I do? What should I do if my gift arrived damaged or broken? What should I do if I received the wrong item? I got a code for a Sugarwish. Now what?

What should I do if I received the wrong item?

We're sorry to hear something wasn't right with your gift! Our team will make it right — here's how to get in touch.

Contact Our Happiness Squad

Please submit a ticket or click the chat icon and include the following:

  • Your order number
  • What you expected to receive
  • What you actually received
  • Photos of what arrived (not required, but always helpful!)

Our team will review and follow up with you as quickly as possible to resolve the issue.