Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket Ordering & Gifting Can I upload my recipient list all at once? Customizing Your eCard & Box Card Design How to Send a Sugarwish Using the Gift Genie How do I use a promo code on my purchase? Why didn't I need to enter a shipping address when sending a Sugarwish eCard? What if my recipient does not redeem their gift? Can I resend my recipient's eCard? Can I edit the eCard's send date? Can I make changes to my recipient's eCard? Can I change my recipient's email or phone number? Can I send a Sugarwish via SMS/Text Message? Can I send a gift anonymously? Can I tell if my Sugarwish eCard has been used? I lost my receipt. Where can I find it? What are your payment options? Can I schedule my gift to send in the future? Can I update the payment method on my recent order? Make Your Recipient's Selections with Pre-Picks

Make Your Recipient's Selections with Pre-Picks

Looking for a more personalized gifting experience? Skip the eCard and create a memorable surprise with Pre-Picks! You can now handpick delightful treats to be delivered straight to your recipient's doorstep.

How It Works

Follow these simple steps to Pre-Pick your recipient's gift:

  1. Visit desk.sugarwish.com/products/ship — or click Our Products at the top of the page or Send a Sugarwish from the homepage, then select Ship to Address.

  2. Pick a product line and gift size, then click Continue.

  3. Answer the following questions to select the occasion and recipient type (such as colleague, client/customer, employee, family member, etc.) so we can tailor the gift to the moment.

  4. Select your number of recipients (quantity), then click Continue.

  5. Pick the items you'd like your recipient(s) to receive.

  6. Customize the printed 5×5 Box Card that's placed inside every Sugarwish box. It's your chance to showcase your style and create a memorable unboxing experience for your recipients.

  7. Add your Gift Message and preview exactly how it will appear on the printed notecard.

  8. Enter your recipient's shipping address(es). If you're sending to multiple recipients at different addresses, or shipping multiple gifts to a single location, click Skip for now. You'll be able to choose One Single Location or upload a bulk list of addresses later while reviewing your proposal before checkout.

  9. Review your proposal, complete checkout, and voilà — your personalized Sugarwish is on its way!

Global Shipping Options

We offer international shipping for most Sugarwish gifts. To explore our shipping options, click here: Where can I ship a Sugarwish Gift?

Customization and Branding

Enhance the gifting experience further with unique branding opportunities! To learn more about our Corporate Branding options and make your Sugarwish unforgettable, click here: Do you have custom branding options?

Help! Can I cancel or change my Pre-Pick order? 

Our teams work very quickly to process all Pre-Pick orders so that they arrive at your sweet recipient's door as soon as possible. Because of this, we may not be able to make any changes or cancel the order once it has been placed.  

If you have any questions or concerns, reach out to our expert Happiness Squad by clicking the chat icon or submitting a ticket and we'll be happy to assist you.