Sugarwish Knowledge Base Our Products Gift Ideas Corporate Gifting Submit a Ticket Delivery & Shipping What should I do if my gift never arrived? How do I check my order status or track my order? What is the cost of shipping a Sugarwish gift? Can I change the shipping address on my order? Do you have expedited shipping options? High Temperatures and Meltable Items How long does it take to ship? Where can I ship a Sugarwish gift?

What should I do if my gift never arrived?

We're sorry your gift hasn't made it to you yet! Let's track it down.

Check Your Tracking First

If you received a shipping confirmation email, it will include a tracking number. You can check the latest status directly with the carrier:

  • UPS Tracking
  • USPS Tracking
  • FedEx Tracking
  • ePost Global Tracking

Still Can't Locate Your Gift?

Please submit a ticket or click the chat icon and include:

  • Your order number
  • Your tracking number (if you have it)
  • The shipping address on the order

Our Happiness Squad will investigate and get back to you as quickly as possible.