How do I check my order status or track my order?
Whether you're checking on a gift you sent or a gift headed your way, here's how to find your order status and tracking information.
For Gift Senders: Checking Your Order Status
Log in at sugarwish.com, go to My Orders, and find your order. What you see depends on how the gift was sent:
eCard or WishLink Orders
These gifts ship after your recipient makes their treat selections. Your order status will show as:
- Active — your recipient hasn't redeemed their eCard yet
- Redeemed — selections have been made and the gift is on its way
Once the order ships, your recipient will receive a shipping confirmation email with their tracking number directly.
If your recipient hasn't redeemed yet, you can resend their eCard. See: Can I resend my recipient's eCard?
Ship to Address (Pre-Pick) Orders
These gifts ship directly to the address you provided. Your order status will show as:
- Unshipped — your order is being processed
- Shipped — your order is on its way
Once shipped, you'll receive a tracking confirmation email and a Track button will appear on your order in My Orders.
For Gift Recipients: Tracking Your Gift
If you received a Sugarwish eCard or WishLink, you'll need to open it and make your treat selections first. Once your order ships, you'll receive a shipping confirmation email with your tracking number.
Tracking Your Shipment
Most gifts arrive within 4–6 business days after the order ships. You can track your shipment directly with the carrier:
Still need help?
If your order shows as shipped but tracking isn't updating, or your gift hasn't arrived, our Happiness Squad is here to help — click the chat icon or submit a ticket.
*Orders shipping internationally may experience longer transit times. See: Where can I ship a Sugarwish gift?